IT Help Desk Support Specialist Czech/Slovak Speaker

Full-time
Prague
Posted 5 months ago

Is problem-solving your passion? Do you enjoy being helpful? If you think that a constantly developing IT industry is awesome, join a big company and start working in Prague!

Responsibilities

  • Provide first level contact and convey resolutions to internal Company users’ Technical issues
  • Properly escalate unresolved queries to the next level of support
  • Track, route, and redirect problems to correct resources
  • Update customer data and produce activity reports
  • Walk customers through problem-solving process
  • Follow up with customers, provide feedback and see problems through to resolution
  • Utilize excellent customer service skills and exceed internal Company’s users’ expectations
  • Ensure proper recording, documentation, and closure
  • Preserve and grow your knowledge of help desk procedures, products, and services

 

Requirements

  • Proven working experience in providing help desk support
  • Proficiency in English and Fluent in Czech/Slovak language
  • Working knowledge of help desk software, Windows Server platform and remote control
  • Strong client-facing and communication skills Advanced networking troubleshooting and multi-tasking skills
  • Knowledge of Cisco Technologies platform is a plus
  • BS degree in Information Technology, Computer Science or equivalent

 

We offer
• Competitive salary + attractive Bonus system
• The contract will be signed for 3 months in the beginning, with the possibility of
prolonging according to the success of the pilot phase of the project.
• Daily food vouchers
• 20 Days of Holiday, plus additional holidays up to 5 days
• Business trip opportunities
• Professional growth opportunities

 

Job Features

Job CategoryCustomer Service, IT

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