IT HELP DESK SUPPORT SPECIALIST

Full-time
Prague
Posted 2 months ago

Is problem-solving your passion? Do you enjoy being helpful? If you think that a constantly developing IT industry is awesome, join a big company and start working in Prague!

IT help desk support specialist job description:

Help desk support specialists provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products. Working within a company, these professionals must be great communicators and be able to translate their technical knowledge into actionable direction.

 

Responsibilities:

 

  • Provide first level contact and convey resolutions to internal Company users’ Technical issues;
  • Properly escalate unresolved queries to the next level of support;
  • Track, route and redirect problems to correct resources;
  • Update customer data and produce activity reports;
  • Walk customers through problem solving process;
  • Follow up with customers, provide feedback and see problems through to resolution
  • Utilize excellent customer service skills and exceed internal Company’s users’ expectations
  • Ensure proper recording, documentation and closure
  • Preserve and grow your knowledge of help desk procedures, products and services

 

Requirements:

 

  • Proven working experience in providing help desk support
  • Proficiency in English
  • Working knowledge of help desk software, Windows Server platform and remote control
  • Strong client-facing and communication skills
  • Advanced networking troubleshooting and multi-tasking skills
  • Knowledge of Cisco Technologies platform is a plus
  • BS degree in Information Technology, Computer Science or equivalent

 

Offer:

  • AttractivesSalary;
  • Daily food vouchers;
  • Free language courses;
  • Multisport Card;
  • Health Insurance;
  • Career growth opportunities.

 

 

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