Customer Service Advisor Job Description

Are you capable of helping people and assist via phone, walking them through processes with the support of advanced tools?  If you are an impressive communicator and a great listener, if you have a strong analytical mind, an international office in Katowice or Krakow is looking for you! Start working in a leading industry of today!

Our Client is one of the biggest outsourcing service providers in Poland. Thanks to a team of 2,000 professionals, it delivers IT outsourcing services to 40 clients in 20 languages.

Job description

  • Handling incoming phone calls / e-mails from customers regarding technical issues related to hardware, software, and network
  • Delivering professional and prompt service to the customers
  • Keeping records of all customers’ enquiries in the reporting system
  • Analyzing and resolving most common enquiries by providing step-by-step solutions or using remote access to take control of the computer and solve the problem
  • Sending more complex enquiries to the relevant IT Support Team

Candidate’s profile

Fluent in one of the following languages:

  • German
  • French
  • Spanish
  • Italian
  • Hungarian
  • Portuguese
  • Dutch
  • Swedish
  • Finnish
  • Norwegian
  • Turkish
  • Japanese
  • Good English skills
  • Excellent verbal and written communication skills
  • Professional telephone manner
  • Basic experience in Windows XP (Windows 7 would be an advantage), MS Office, MS based applications
  • Basic technical support experience an advantage but not necessary
  • Flexible, well-motivated team player, ability to work under pressure

What we offer

  • Work in a multinational company for c.a. 100 Blue Chip Clients – known, global brands, supported by 6000 professionals in 30 languages
  • Clearly defined career path (experts or managers), wide range of training – over 20 000 online training and books also available at home, training in classroom, funding for learning foreign languages
  • You will learn best practices and global business from experts. Over 900 certificated professionals in the field of e.g. ITIL, Vmware, Citrix, Oracle Database
  • You will work in an inspiring atmosphere. We work together and celebrate together – Theatre, employee volunteer program, integration events, sports events (basketball, volleyball) – everyone will find something for themselves!
  • In addition to the salary, you will receive attractive benefits package (medical care for whole family, life insurance). You can recommend friends in Referral Program and collect awards!
  • Our offices are conveniently located with “Bicycle-friendly” certificate!

 

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